By visiting the Website or using the Products and Services, you (“User”, “You”, “Your”) acknowledge and agree to (1) these Terms of Use, and (2) Company’s Privacy Policy found on the Website and incorporated herein by reference. Your use of the Products and Services is expressly conditioned upon accepting and agreeing to these Terms of Use. If you find these terms unacceptable, you must immediately terminate your use of the Products and Services.
The Company reserves the right to make changes to the Website, including its look, feel, format, and content, as well as the Products and Services, at any time and without notice. Any modifications become effective when posted. Each time you access the Website or use the Products and Services, it is your responsibility to review the current Legal Terms. Your continued use after changes is posted implies acceptance of the modifications.
Except for certain disputes detailed in the Arbitration section below, you agree that disputes between you and the Company will be resolved through binding, individual arbitration, and you waive the right to participate in a class action lawsuit or class-wide arbitration.
Nothing in these Terms of Use shall confer any third-party rights or benefits.
The Website, along with the Products and Services, is safeguarded by copyright as a collective work and/or compilation under U.S. copyright laws, international conventions, and other applicable laws. Unless otherwise indicated, any Content, such as graphic images, buttons, layout, trademarks, service marks, logos, text, and other materials found on the Website or the Products and Services, is the exclusive property of the Company or its third-party licensors.
Unless expressly permitted in this section, you are prohibited from using, reproducing, modifying, transmitting, distributing, or publicly displaying any portion of the Website, the Products and Services, or their Content without the prior written permission of the Company. You are authorized to view, use, copy for your records, and download small portions of the Content for informational, non-commercial purposes, provided that all copyright notices, including copyright management information, or other proprietary notices remain intact. Storage, modification, reproduction, transmission, reverse engineering, or distribution of a substantial portion of the Content or the design, layout, or individual sections of the Content, in any form or media, is strictly prohibited. Systematic retrieval of data is also prohibited.
The commercial use, reproduction, transmission, or distribution of any information, software, or other material available through the Website or the Products and Services without the prior written consent of the Company is strictly prohibited.
Subject to Your acceptance and compliance with this Terms of Use and payment requirements, Company grants You a limited, non-exclusive, non-transferable, non-sublicensable, revocable right and license under its intellectual property rights to access and use the Products and Services. This usage is solely in accordance with the terms and conditions outlined in these Terms of Use. New features provided by a Company that augment or enhance the current Products and Services are considered part of the “Products and Services” and are subject to these terms and conditions. You may not, and may not allow any third party to, copy, distribute, sell, disclose, lend, transfer, convey, modify, decompile, disassemble, or reverse engineer the Products and Services for any purpose. Unauthorized third parties are not allowed access to the Products and Services for any purpose. All rights not expressly granted under these Terms of Use are retained by the Company.
You shall not use the Products and Services to:
The company may call you regarding your account, and for such calls, you may be subject to a call recording. By continuing to use the Products and Services, you hereby consent to call recording, subject to any applicable laws and Company’s restrictions and obligations. This consent includes recording the entirety of such calls, irrespective of whether the Company requests your consent on a specific call. You acknowledge and agree that, to the extent permitted by applicable law, these recordings may be submitted as evidence in any legal proceeding in which the Company is a party.
If you access the Products and Services through a mobile device, you agree that information about your use of the Products and Services through your mobile device and carrier may be communicated to us, including but not limited to your mobile carrier, your mobile device, or your physical location. In addition, use of the Products and Services through a mobile device may cause data to be displayed on and through your mobile device. By accessing the Products and Services using a mobile device, you represent that to the extent you import any of your data to your mobile device that you have authority to share the transferred data with your mobile carrier or other access provider. In the event you change or deactivate your mobile account, you must promptly update your account information to ensure that your messages are not sent to the person that acquires your old number and failure to do so is your responsibility. You acknowledge You are responsible for all charges and necessary permissions related to accessing the Products and Services through your mobile access provider. Therefore, you should check with your provider to find out if the Products and Services are available and the terms for these services for your specific mobile devices.
By using any downloadable application to enable your use of the Products and Services, you are explicitly confirming your acceptance of the terms of the End User License Agreement associated with the Application provided at download or installation, or as may be updated from time to time.
Company may terminate the right of any User to access the Products and Services at any time, with or without cause, in Company’s absolute discretion and without notice. Any statement in the Terms of Use or elsewhere on the Website of specific grounds for termination of a User’s right to access the Products and Services shall in no manner limit Company’s absolute right to terminate any User’s access to the Products and Services.
Company may offer links to other web sites operated by other entities as a convenience to You in the belief that making hyperlinks available to publicly accessible web pages and newsgroups is legally permissible and consistent with the common, customary expectations of those who make use of the Internet. Company makes no representation regarding the content or accuracy of any web site that You may access through the Website. The company does not monitor and is not responsible for the content found on other web sites that are linked from the Website. Inclusion of these links on the Website does not imply endorsement, recommendation or sponsorship for any linked web site or the services, products, or advice described on any such web site. Accordingly, the Company assumes no responsibility or liability for the content of any linked sites. Before entering any linked site, you should review and understand that site’s privacy policy.
You may not link to the Website without the Company’s written permission.
you understand that the company and its products and services are tools to assist you provide your services. the company makes no warranties that the products and services will be successful in that regard. you agree that using the products and services is at your own risk. the website, products and services, and any content are provided to you on an “as is,” “as available” basis without warranty of any kind whether express, statutory, or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, systems integration, accuracy, and non-infringement, all of which company expressly disclaims. company does not endorse and makes no warranty as to the accuracy, completeness, currency, or reliability of the content, and company will not be liable or otherwise responsible for any failure or delay in updating the website, the products and services, or any content. the company has no duty to update the content. the company makes no representations or warranties that use of the website or the products and services will be uninterrupted or error-free. you are responsible for any results or other consequences of accessing the website or the products and services, using the content, and for taking all necessary precautions to ensure that any content you may access, download, or otherwise obtain is free of viruses or any other harmful components. this warranty disclaimer may be different in connection with specific products and services offered by the company. some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. you may also have other legal rights that vary from jurisdiction to jurisdiction.
your use of the content, website, or the products and services is at your own risk. company specifically disclaims any liability, whether based in contract, tort, negligence, strict liability, or otherwise, for any direct, indirect, incidental, punitive, consequential, or special damages arising out of or in any way connected with access to, use of, or reliance on the content, website, or products and services (even if company has been advised of the possibility of such damages) or that arise in connection with mistakes or omissions in, or delays in transmission of, information to or from the user, any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission or delivery, computer virus, communication line failure, theft or destruction, or unauthorized access to, alteration of, or use of records, programs, or files, interruptions in telecommunications connections to the products and services, or viruses, whether caused in whole or in part by negligence, acts of god, telecommunications failure, theft or destruction of, or unauthorized access to, the products and services or the website. this limitation of liability may be different in connection with specific products and the services offered by the company. some jurisdictions do not allow the limitation of liability, so this limitation may not apply to you. in addition, you specifically acknowledge and agree that in no event shall company’s total aggregate liability exceed $100.00 u.s. dollars.
the foregoing limitation of liability shall apply to the fullest extent permitted by law and shall survive any termination or expiration of this terms of use or your use of the website or products and services.
You agree to indemnify and hold harmless Company and Company’s subsidiaries, affiliates, directors, officers, agents, licensors, or other partners and employees, from and against all liabilities, claims, and expenses, including reasonable attorneys’ fees, made by any third party due to or arising out of any content that You submit, post, or transmit to or through the Website or the Products and Services, Your use of the Products and Services, Your violation of these Terms of Use, or Your violation of any rights of another individual or entity.
BrightCraft Medical Spa, Inc. is committed to being responsive to clients and customers, addressing concerns or complaints promptly and fairly. The Company acknowledges the right of clients and customers to voice complaints regarding the Company’s operations, services, staff, or third-party suppliers if their interests have been adversely affected.
The purpose of the Complaint Resolution Policy is to safeguard the rights of clients and customers, including the right to express concerns and complaints. This policy aims to establish an efficient and fair process for resolving complaints, monitor complaints to enhance the quality of operations and services, and provide an avenue for the Company to address and improve client satisfaction. Implementation of this policy will allow the Company to deliver superior service to dissatisfied clients and customers, ensure consistent management of complaints, and identify areas for improvement.
The Company is committed to upholding the principles outlined in this Complaint Resolution Policy to maintain high standards of service, accountability, and client satisfaction.
Complaint: Definition: An expression of dissatisfaction or concern regarding the services, operating procedures, staff, vendors, or the complaint handling process made by a client and customer.
Usage: A complaint may involve any aspect of the Company’s operations or services that has adversely affected the client and customer.
Complainant: Definition: The person making the complaint.
Usage: The complainant is an individual or entity expressing dissatisfaction and seeking resolution from the Company.
Client and Customer: Definition: The person or entity receiving advice, a service, or otherwise engaged in a business relationship with the Company.
Usage: Clients and customers are those individuals or entities with whom the Company has a business relationship, and their satisfaction is crucial to the success of the Company.
Complaint Log: Definition: Electronic or paper records of all incoming complaints, including information on the complainant and resolution of the complaint.
Usage: The complaint log serves as a documented record of all complaints, ensuring transparency, accountability, and the ability to track and analyze patterns for improvement.
These definitions provide clarity and understanding of key terms related to the Complaint Resolution Policy, ensuring consistent interpretation and application throughout the complaint handling process.
All correspondence related to complaints should be directed as follows:
This proactive approach ensures that the Company learns from client and customer feedback, continuously enhances its operations, and strives for ongoing improvement in the delivery of services.
Last updated: 1/31/24
For years i have tried to find a decent place for hair removal and FINALLY i found the perfect place!!!! From the moment they greet you till the end everything is simply PERFECT. Shout out to Elen and Ruzanna!! Ruzanna is amazing at her job! Always makes me feel comfortable, my skin has changed for the better thanks to her! Also, why do they have the best coffee I’ve ever had?)
I got my first ever injections at BrightCraft. My nurse Lilit went over all the questions and explained how the product works and what to expect. Definitely will come back here. ❤️❤️❤️❤️❤️❤️
Best clinic with highly qualified and friendly staff. Definitely recommend this clinic.
This is the best Med Spa and the best customer service around! I really appreciate the time they take with you, they are very thorough and personable. The doctor and staff are truly caring and accommodating. Great experience overall! Thank you Doctor and Elen!
First time trying laser hair removal, and been really satisfied with the experience and the results! The place is clean, the people are great, and reasonably priced. I've been coming back, and no reason not to. Recommended.
Elen is so nice and welcoming. She made my entire visit feel very comfortable and familiar. I received a HydraFacial treatment from Ruzanna, who was very helpful and kind. She walked me through each step of the process before she did it and answered any questions that I had. I'm happy with my results so far and would definitely book here again.
The friendliest staff and the cleanest most modern facility ever! I’ve been to numerous med spas and doctors offices in Glendale, Burbank, the valley and even the west side, but BrightCraft aesthetics is now my go-to! Their facial is beyond personalized and they also offer skin care products for you to continue effective skin care at home. I love this! Laser hair removal services are also amazing, and I’ve gotten great results in a fraction of the time, compared to other med spas. I can't wait to try the rest of their services soon. They also have plenty of parking and a very nice accessible location for easy in and out. I can’t wait to try to rest of the services they have to offer!
I’m so happy I found this spa early this summer because my skin has completely transformed!!! I can not stop getting comments on my skin from my family & friends and even strangers! Debbie and the team is amazing and can’t stop recommending Brightcraft to everyone!
Amazing staff and experience. Looking forward to my next visit. Very nice.
Unforgettable Experience !!! Starting with the front office Elen, who welcomes you with a warm smile and ☕️ it’s already amazing. As we age our skin starts loosing collagen which is something that us women forget sometimes. When I came to the office Lilit and Debbie explained to me the proper care of my skin and what treatment will work best. I tried the Vpen (microneedling) I LOVED IT! Something I would have never thought I would try because I’m a big chicken when it comes to doing things in my face. Now… I love it! The results were amazing. Word of advice … do not be afraid to try new things I highly recommend Brightcraft Aesthetics pretty sure like me it will blow your mind off!! FYI: I attached my face of what did I just do and the after of peaceful silk and smooth skin
Hands down the best medspa I have ever walked in to! The staff is super friendly and kind and they helped me with everything I need. Very accommodating. The spa is very clean and well kept! I went in for a few laser treatments and the results I’m seeing are amazing. I highly recommend stopping by there if you’re interested in any type of medspa treatments and procedures. They also have amazing specials throughout the year so make sure to check on that as well!
I recently had a fantastic experience at BrightCraft Aesthetics for microneedling. The staff was incredibly professional, and the treatment itself was rejuvenating. My skin feels noticeably smoother and more vibrant. Highly recommend this medspa for anyone considering microneedling!
Absolutely love this place. The staff are super helpful and kind. I get laser hair removal done here and they make sure to get every last strand if hair. They don’t rush just to get you in and out of the door, which is much appreciate it. Great place, with amazing people!
Great prices! Nurses and staff top notch This is a new local business. I usually like to support local owened business rather than big chain companies. I have been getting my laser hair removal since January of this year, and love the results. It is not pricey and better than waxing. They also offer an ample variety of services. I also got a chemical peel recently and had an amazing result. Try them out, you will agree with me!
Got hair laser done here and will be returning soon. Wonderful staff, immaculate clean and great procedure prices!! God bless them.
This place has become my go to one since they opened. Im always pleased by their great customer service and the organization they have. Elen, the receptionist always finds a time to give an appointment when I am in a rush and a true kind soul. Ruzannna on the other hand does my laser and I cannot say enough how nice and patient she is.
I highly recommend this office! The doctor, nurse and staff are all so nice, very friendly and excellent at what they do. The office is clean and welcoming, which is very important. I have been to a few different med spas over the years, and this is definitely my favorite. The doctor did a great job on my filler, and I will be going back for a hydrafacial.
I have done HydraFacial at Brightcraft Aesthetics and I am very happy with the result. My skin looks fresh and hydrated. The result exceeded my expectations. The office is very clean and the staff is very nice. I definitely recommend this place and will go back for other skin procedures soon.
I was looking for a good laser hair removal and I I found it! the staff is very friendly and attentive! every time I come to the procedure, it is very painless and comfortable. and most importantly - this office super clean and modern! exactly what I was looking for! and so glad I found it! And I’m very happy with result! Highly recommend! Thank you guys you are the best!
